support@deed-poll.co.uk

The fusss-free way to change your name

Website Terms & Conditions

We advise every customer to read through our simple and transparent terms and conditions policy.

We pride ourselves on the level of support that each and every client receives when they use any of our services.

At Deed-Poll.co.uk, we pride ourselves on the quality of our services and the first class customer support that we provide.

1.0 - Acceptance Guarantee

We are so confident that you will be pleased with the quality of the Deed Poll and the level of service received, that we offer a 100% Refund Guarantee for any customer that is not completely satisfied.

Our fast and affordable online deed poll service is ideal for men and women over the age of 18 who are looking to change their legal name without it taking forever or costing a fortune!

1.1 - Contact With Non Accepting Body

In the unlikely event that your deed poll is not accepted by any companies or organisations then we will contact them directly to get an explanation as to why it was rejected and work with them until we find a resolution.

If we cannot resolve the issue within 72 hours of your deed poll being rejected, we will provide you with a full refund, which will be issued immediately and will be reimbursed to the Debit / Credit card that the service was purchased with.

The refund will take between 3-5 working days to be completed.

1.2 - If Your Deed Poll Is Rejected

In the unlikely event that your deed poll is rejected and we have not been able to contact and provide resolution with the body that rejected the deed poll, then we will provide you with a full refund immediately.

You can contact our customer services team by email on support@deed-poll.co.uk

2.0 - Price

Our deed poll drafting service is available from just £12.99 for a single Adultor Child order.

Legal copies of your deed poll are charged at £2 per additional copy. This price gets reduced with the more you purchase.

2.1 – Payment

You can pay by using our secure online checkout, which uses 256 Bit SSL encryption to ensure that all of your information and data is processed securely.

This is the highest level of encryption currently available on the internet and requires the payment processor to be Level 1 PCI compliant.

2.2 – Payment Types Accepted At Our Checkout

We accept the following payment types:

  • Visa Debit
  • Visa Credit
  • MasterCard
  • American Express

2.3 – Order Confirmation

Once you have completed your order using our secure online checkout, you will receive an order confirmation email that will contain all of your order information with next steps on how to proceed.

2.4 – Processing Times

Once your order has been placed, it will be assigned to a deed poll professional for drafting. This can usually happen within 24 hours of your order being placed.

Then once it has been professionally hand drafted, it will be given to a Paralegal to check over for accuracy as part of our strict quality control.

You will receive your deed poll order with all of the supporting instructions you’ll need to change your name within 3 working days.

This will be sent to you via Royal Mail 1st Class postage using the address that you entered when applying online.

In the unlikely event that you do not receive all of the above within 3 working days, please allow an additional 2 working days for your order to arrive. If it still hasn't arrived, please contact us immediately and we will resolve the issue immediately.

3.0 – Payment Processing

At Deed-Poll.co.uk, we want to emphasise on the simplicity and security of the service that we offer, which is why we have teamed up with Stripe payment processing.

Stripe are one of the largest payment processing companies in Europe. Stripe have continued to thrive and become one of the largest and most secure payment gateway providers

3.1 – SSL, HTTPS & HSTS

Stripe forces HTTPS for all services, including our public website. They regularly audit the details of our implementation: the certificates they serve, the certificate authorities we use, and the ciphers we support.

They use HSTS to ensure browsers interact with Stripe only over HTTPS. Stripe is also on the HSTS preloaded lists for both Chrome and Firefox.

3.2 – Payment Types Accepted

We accept the following payment types –

  • Visa Debit
  • Visa Credit
  • MasterCard
  • American Express

4.0 – Intellectual Property

All design, code (including but not limited to HTML, CSS, XML and JavaScript), text, graphics (JPG,PNG,EPS,GIF) and their selection or arrangement are protected by copyright, trademarks, database and other intellectual property rights, except where explicitly stated otherwise.

You may retrieve and display the content of Deed-Poll.co.uk on a computer screen, store such content in electronic form on your electronic Device or print Copies of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices.

You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Deed-Poll.co.uk without permission from Deed-Poll.co.uk.

Changing your name made simple and affordable

The online deed poll provider that saves you time, stress and money!